21- 30 TRAINING PACKAGE 2

An overview  of this Customer Services Training Package

1. What is Customer Service?
  - Definition of customer service  in depth. 
 
2. Importance and Value of Customer Service and some of its benefits 
  - Enhances customer satisfaction.
  - Builds brand loyalty and trust.

3. Excellent Customer Service and some of Its Benefits
  - Drives repeat business.
  - Differentiates from competitors.

4. Customer Interaction Skills Training and some of its benefits 
  - Teaches effective communication techniques.
  - Improves conflict resolution skills.

5. Understanding Customer Needs and Expectations and some of its benefits 
  - Helps in personalizing service.
  - Increases customer satisfaction and retention.

6. Overcoming Customer Interaction Barriers and some of  its benefits 
  - Identifies common obstacles in communication.
  - Equips staff with strategies to resolve issues.

WHY DOES YOUR BUSINESS  NEED THIS TRAINING ? 

— Enhances Customer Retention: Satisfied customers are more likely to return, reducing churn.

—Increases Revenue: Retaining existing customers is often less expensive than acquiring new ones, leading to higher profits.

—Improves Brand Reputation: Positive experiences lead to word-of-mouth referrals.
 

—Boosts Employee Morale: Knowledgeable staff feel more confident and engaged.
 

—Targets Specific Areas for Improvement: Tailored training addresses unique challenges faced by the team.

TRAINING FORMAT AND ITS BENEFITS :

—On-Site Training: Conducted at the client’s premises for relevance and comfort.
—Duration Flexibility: 3-4 hours, with no extra charge for extended time based on client needs.
—Interactive Learning: Combines theory with quizzes and practical scenarios for deeper understanding.
—Individual Support: Identifies staff needing additional training, ensuring comprehensive skill development.